Our Story

We Started Because We Were Sick of Broken IT

In 2008, our founder watched too many Dallas businesses get destroyed by bad IT support. Expensive equipment that nobody understood. Outages that lasted days. No real support when it mattered. So he decided to build something different.

The IT Problem We Saw Everywhere

Constant Outages

Servers failing. Networks crashing. Weeks of recovery. Businesses losing thousands every hour.

Clueless Support

Help desk that doesn't understand your business. Technicians who can't explain what's happening.

Overpriced & Bloated

Paying for services you don't need. Contracts you can't escape. Bills that only go up.

"We couldn't believe how many great businesses were literally failing because their IT was terrible. That's why Apex was created."

— John Martinez, Founder

How We're Different

We Actually Fix Things

Proactive monitoring catches problems before they crash

Expert team that understands your business

1-hour response on critical issues (and we deliver)

Transparent communication every step

We're Honest About Costs

One monthly fee. No surprise invoices.

We eliminate waste, not hide it

Recommend solutions based on YOUR needs, not our profit

You can cancel anytime (but you won't want to)

Our Mission

Empower Dallas-area businesses with IT that actually works. Enterprise-grade infrastructure, proactive security, expert support. So you can focus on what you do best—growing your business.

Our Values

Client First

Your success is our success

Speed

Problems fixed fast, not after weeks of delay

Honesty

We tell you the truth, even if it's uncomfortable

Excellence

We don't settle for good enough

By The Numbers

Years in business 15+

Clients served 500+

Average uptime 99.9%

Client retention rate 94%

Critical response time 1 hour

In prevented downtime costs $2.1B+

Ready to Experience the Difference?

Get your free IT assessment and see exactly how Apex can fix your IT and help you grow.

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Our Leadership Team

John Martinez

CEO & Founder

20+ years IT leadership

Former CTO at major Dallas tech firm. Founded Apex in 2008 because he was tired of watching businesses struggle with poor IT support.

Sarah Johnson

VP of Operations

18+ years managed services

Built MSP operations for 3 different companies. Brought her expertise to scale Apex from startup to 500+ clients.

Mike Chen

Chief Technology Officer

15+ years infrastructure

Infrastructure architect specializing in cloud and disaster recovery. Designs all of Apex's system architecture.

Jessica Lee

Director of Security

12+ years cybersecurity

Former security consultant for Fortune 500 companies. Built Apex's security protocols from the ground up.

Our Culture

We're Not Your Typical IT Firm

We hire experts who care about solving problems, not just collecting paychecks

Continuous learning and certification—our team stays cutting edge

Real work-life balance—on-call rotations, not 24/7 burnout

Client relationships matter more than quick upsells

Transparency in everything we do—no hidden agendas

"Working at Apex means getting to help real businesses succeed. We see the impact every day. When a client goes from losing thousands in downtime to having zero issues, that's why we're here."

— Our Team

About Apex

Founded in 2008, so we've been through every kind of IT crisis imaginable. Recessions, pandemics, ransomware trends—we've survived it all and gotten stronger.

500+ businesses across the Dallas metro area, ranging from 20-person startups to 2,000+ person enterprises.

Primarily Dallas metro area for local support and relationships. We can handle some remote clients if their needs fit our service model.

Yes. ISO 27001 (information security), Microsoft Gold Partner, AWS Advanced Consulting Partner, and HIPAA compliant.

Occasionally. We hire for specific roles. Send inquiries to careers@apextech.com

Ready to Work With a Team That Actually Cares?

Get your free IT assessment and see the Apex difference for yourself.

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Apex IT Serv

Enterprise IT solutions and managed services for Dallas and surrounding areas.

Phone:

+1 (469) 902-4633

Email:

info@apexitserv.com

Services

Managed IT Services IT Support Cybersecurity Cloud Services Microsoft 365 Backup & Recovery

Service Areas

Downtown Dallas Plano Frisco Irving Richardson Addison

Resources

Blog IT Cost Calculator MSP ROI Calculator Cybersecurity Assessment Case Studies

Company

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