Professional IT Support & Help Desk Services for Dallas
Professional IT support and 24/7 help desk services that eliminate downtime and keep your team productive. Dedicated support staff for all your IT needs.
2.1 hours
Average downtime cost per employee
45%
Of IT issues never get resolved properly
73%
Of companies lack after-hours support
The Real Cost
One server outage costs $5,600/minute. A single unresolved ticket can stall entire projects.
When You Call 3PM on Friday
Your internal IT team is already buried. You're waiting 8+ hours for a response, meaning Monday morning starts with lost productivity.
Burnout is Real
Your IT staff is overworked, stressed, and inevitably—they leave. Then you've got even bigger problems.
24/7 IT Support That Actually Answers
Apex IT Serv provides dedicated IT support teams who treat your problems like they own the business—because we do.
Always Available
Real humans answering at 2 AM on Sunday. Not a queue, not an AI—actual technicians.
1-Hour Critical Response
Your server down? We have someone mobilized in under 60 minutes. Guaranteed.
Proactive Monitoring
We catch problems before you know they exist. Patches, updates, and optimization happen overnight.
Predictable Costs
One monthly fee. No surprise invoices. Budget with confidence.
Dedicated Team
Your business gets senior technicians. Not rotating staff—the same experts every month.
Seamless Escalation
Complex issues go to specialists. Simple problems resolved in minutes.
Case Study
Dallas Manufacturing Plant: From 8-Hour Waits to 1-Hour Response
This 200-person manufacturing facility was losing $12,000/day when their systems went down. Their internal IT team of two couldn't keep up.
Before
8+ hour response time
After
1 hour response time
Result
Zero unplanned downtime in 18 months
Savings
$456,000 in prevented downtime costs
What We Did
Proactive 24/7 monitoring implemented
Dedicated support team assigned
Response SLAs established and met 100%
Internal IT team freed up for strategic projects
Server upgrades planned and executed
Backup systems added for redundancy
"We went from panicking every time something broke to sleeping soundly knowing someone's watching our systems 24/7. That peace of mind is worth every penny."
Tom Richardson
Operations Director, Dallas Manufacturing
How We Solve This
1
We Assess Your Current Setup
Free audit of your systems, networks, and support gaps. We find problems before they hurt you.
2
We Deploy Monitoring & Support
24/7 monitoring tools go live. You get a dedicated support number and email. We become your IT team.
3
We Get Ahead of Issues
Patches, updates, optimization—we handle it proactively so you don't wake up to disasters.
4
You Measure the Impact
Track zero-downtime weeks, faster resolution, happier employees, and lower costs.
Common Questions About Managed IT
No. We augment your team. Your IT staff can stop fighting fires and focus on strategic work like infrastructure planning and security.
It depends on your team size and infrastructure. Most Dallas companies pay $1,200-$2,500/month for unlimited support. That's usually less than one employee.
We credit your account. But in 18 months with our current clients, we've missed it twice. It doesn't happen often.
We support 99% of business software. During the free assessment, we'll confirm we can handle your exact setup.
No multi-year contracts. You can leave anytime. (Most don't—our retention is 94%.)
Ready to Stop Fighting IT Fires?
Get your free IT support assessment. We'll show you exactly where you're vulnerable and how much downtime costs you.
